Frequently Asked Questions

True Health was built around the belief that healthcare works best when practitioners work together. Our team includes naturopathic doctors, a nurse practitioner, therapists, and an occupational therapist who collaborate to provide coordinated, whole-person care. By looking at the physical, mental, emotional, and lifestyle factors that influence health, we help create personalized plans that support both symptom relief and long-term wellbeing.

It means your care is coordinated, not fragmented. When appropriate, our practitioners work together to share insights, communicate recommendations, and create a cohesive plan tailored to your needs. Rather than navigating multiple providers on your own, you benefit from a team-based approach designed to support your health goals more effectively.

Our practitioners collaborate when it will benefit your care. Depending on your needs, your treatment plan may involve support from a naturopathic doctor, nurse practitioner, therapist, occupational therapist, or multiple providers working together. Communication between practitioners helps ensure your care is aligned and focused on your goals.

You don't need to have all the answers before booking. If you're unsure which service is the best fit, our team can help guide you based on your concerns, symptoms, and goals. If additional support would be beneficial, we can also connect you with other practitioners within the clinic.

No referral is required to book an appointment with any of our practitioners. You can schedule directly with the provider who best matches your needs.

Your first visit is an opportunity for us to get to know you and understand your health concerns, goals, and history. We take the time to review your symptoms, lifestyle, previous treatments, and any relevant health information before discussing recommendations and next steps tailored to your situation.

Learn more

We recommend bringing a list of your current medications and supplements, any recent laboratory results or diagnostic reports, and any questions you would like to discuss. The more information you can provide, the better we can understand your health picture.

Yes. Some services may be available virtually depending on the practitioner and the nature of your concerns. Please contact us or visit our booking page for current availability.

Absolutely. Many patients benefit from a collaborative approach that combines different areas of expertise. Depending on your needs, your care may involve support from multiple practitioners working together to help you achieve your goals.

Not necessarily. Testing is only recommended when it is likely to provide meaningful information that will influence your care. Your practitioner will discuss whether blood work, imaging, functional testing, or other investigations are appropriate based on your symptoms and health history.

Yes. If you have recent blood work, imaging reports, or other relevant health records, we encourage you to share them with your practitioner. Reviewing existing information can help provide valuable insight and may reduce the need for additional testing.

Yes. We encourage patients to maintain relationships with their family doctors and specialists when appropriate. Our goal is to complement your existing healthcare team and provide additional support through a collaborative approach.

Many extended health benefit plans provide coverage for services such as naturopathic medicine, counselling, occupational therapy, and other healthcare services. Coverage varies by provider and plan, so we recommend checking with your insurance company to confirm your benefits.

Yes. Receipts are provided following your appointment and can be submitted to your insurance provider for reimbursement when applicable.

We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly ask for as much notice as possible. A minimum of 48 hours (2 business days) notice is required to avoid a cancellation fee. Late cancellations and missed appointments may be subject to a fee, as appointment times are reserved specifically for you. Your advance notice helps us accommodate other patients and make the best use of available appointment times.